Privacy policy
How ZendSMS handles information.
This policy explains the information we collect through our website and service enquiries, why we use it and the choices available to you.
Effective: September 4, 2026Information we collect
We may collect information you submit, such as your name, work email, company, phone number, expected SMS volume and message requirements. Our systems may also record IP address, browser type, device information, timestamps and security or diagnostic logs.
Messaging service data
When a customer uses ZendSMS, we may process destination numbers, message content, sender information, delivery events and related metadata on that customer’s instructions. Customers are responsible for having a lawful basis and appropriate permission for the messages they send.
How we use information
We use information to respond to enquiries, provide and secure services, route messages, report delivery status, prevent misuse, support customers, maintain records and meet legal obligations.
Sharing and service providers
We may share necessary information with mobile-network, routing, hosting, security, payment, analytics and support providers that help us operate the service. We do not sell personal information.
Retention and security
We keep information only as long as reasonably needed for the stated purpose, contractual records, security, dispute handling and legal obligations. We use administrative and technical controls designed to reduce unauthorized access, loss or misuse.
Your choices and requests
You may ask to access, correct or delete information linked to you, subject to identity verification and applicable legal or operational retention requirements. Contact admin@zendsms.com for a privacy request.
Cookies and theme preference
The website may use essential cookies and local browser storage. The dark or light theme choice is stored in your browser so the site can remember your preference.
Changes to this policy
We may update this policy when our services or legal obligations change. The effective date on this page will be revised when a material update is published.