No-refund policy
SMS credits and service purchases are non-refundable.
Review your quotation, message type, route, validity and expected usage before payment.
Effective: September 4, 2026General rule
Payments for prepaid SMS credits, messaging packages, sender setup, integration work and activated services are final and non-refundable once payment is accepted or the credits or service are allocated. This includes unused, expired and partially consumed balances.
Why this policy applies
Messaging capacity, routing, operator arrangements and account resources may be reserved or provisioned when an order is confirmed. Digital credits and consumed SMS segments cannot be returned after use.
Limited exceptions
We will review a request involving a verified duplicate payment, a confirmed billing error, a purchased service that ZendSMS did not provision, or a refund required by applicable law. Approval is not automatic and is limited to the affected amount.
How to report a billing error
Email admin@zendsms.com within 7 days of the transaction with the account name, invoice or transaction reference and a clear description. Do not include passwords, OTP codes or full payment-card details.
Chargebacks and disputes
Contact us first so we can review a genuine billing issue. Fraudulent or abusive chargebacks may lead to account restriction while the matter is investigated.