Integration typeWebhooks + REST API
ZendSMS integration guide
Webhooks + REST APIAdd ZendSMS to your Shopify workflow.
Use approved Shopify events and a secure backend endpoint to send order and customer notifications through ZendSMS.
ShopifyBusiness event
ZendSMS202 QUEUEDYOURBRAND
Your order is packed and ready for dispatch.
✓ DeliveredSecurity patternServer-side only
Response202 Accepted + message_id
Common workflows
What you can send from Shopify.
Connect store webhooks to practical order, fulfilment and customer-care SMS.
Order confirmation
Send a concise confirmation after an order is created.
Fulfilment update
Notify customers when an order is packed or dispatched.
Customer verification
Add an OTP step to an approved high-risk workflow.
Store operations
Alert staff about selected order or inventory events.
Verified API pattern
From one business event to one trackable SMS.
This request uses the fields in the current ZendSMS Send SMS reference. Keep the API key in a secret store, attach a unique client_ref and save the message_id from the accepted response.
- 01
Define the workflow
Choose the event, recipient and message that should be sent.
- 02
Connect securely
Keep the API key on the server and make the request over HTTPS.
- 03
Map the template
Map the approved sender ID, recipient, message and client reference.
- 04
Test and launch
Check the result, segment count and delivery state before production.
POST /api/v1/send-sms202
Authorization: Bearer sk_your_api_key
{
"recipient": "8801700000000",
"sender_id": "YOURBRAND",
"message": "Your order is packed and ready for dispatch.",
"client_ref": "shopify-2048"
}success: truestatus: QUEUEDmessage_id: UUID
Read the complete Send SMS reference Included in the workflow
Build a production-ready flow, not just a send button.
Event-driven SMS
Send only when a selected business event occurs.
Every core SMS type
Use OTP, Masking or Non-Masking SMS for the approved use case.
References you can track
Keep your own client reference and the returned message ID.
Bangla and Unicode
Send Bangla, English or Unicode content for the customer journey.
Shopify FAQ
Answers to review before production.
A concise guide to security, SMS types, delivery reconciliation and testing.
Should the Shopify integration call the API from a browser?
No. A secret API key must never be placed in browser code or public JavaScript. Send requests from a trusted server, backend function or protected connector.
Which SMS types can Shopify send?
You can use OTP, Masking and Non-Masking SMS for an approved use case. Sender ID and template activation remain subject to KYC, documents and applicable operator or regulatory approval.
How do I reconcile delivery results?
Attach a unique client_ref to each request and store the message_id returned in the accepted response. Reconcile delivery status using the current API documentation.
What should be tested before launch?
Test event mapping, recipient format, Bangla/Unicode segments, duplicate prevention, error handling and delivery results. Complete consent and compliance review before production.
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Ready to connect?